I’m delighted to introduce this edition of our newsletter as your guest editor.
As Head of Key Account Management, I have the privilege of working closely with our public sector partners across Scotland - understanding your unique challenges, priorities, and ambitions. And at the heart of what we do is a simple but important principle; we’re here to help.
Our Account Management team exists to ensure that you get the most value from our services, not just through transactions but through trusted relationships. Whether it’s helping you identify water savings to reduce costs and meet your sustainability goals, tailoring solutions to fit your organisation’s specific needs, or simply being on hand for advice and support,
we’re committed to being proactive, supportive, and dependable. We know that delivering public services comes with ever-evolving demands and, when it comes to water, we’re here to make it easier for you to meet them.
In this edition, you’ll find updates and insights from across our business – including how we helped NHS Lanarkshire improve their emergency water plans, an update on record savings made for PSS customers in 2024/25 and the results of our first Impact Report.
If you ever have a question, an idea, or even a challenge you need support with, please get in touch. Your Account Manager is always just a call or email away – or use our online webchat to get in touch with one of our dedicated case owners, instantly.
I hope you enjoy reading our latest newsletter.
Stephen Sheridan
Head of Account Management
NHS Lanarkshire | Improving emergency planning and resilience
Following a review of the existing water infrastructure at NHS Lanarkshire, we identified a need to update the health board’s existing emergency water plans and alternate water delivery methods, as well as the supporting water network arrangements.
In addition, this was an opportunity to support NHS Lanarkshire to review key organisational roles and responsibilities during water emergencies; to reinforce collaborative working among key stakeholders; and to create confidence in the effective management of water risks with enhanced resilience for water outages.
We’re delighted to have saved over £3million in water costs for our Public Sector Scotland customers over the last financial year.
Jo Dow, Chief Executive of Business Stream, said: “We’re committed to working in partnership with Scotland’s public sector to deliver long-term, sustainable savings. By providing value-added services with a key focus on water efficiency, we’re continuing to drive down costs and supporting the sector to achieve their environmental targets.”
Our focus on value-added services has helped public sector bodies embrace a more environmentally conscious approach to resource use. Through a combination of smart monitoring, tailored water efficiency planning and a rapid response to identify and repair leaks, in the past year we’ve supported reductions in energy consumption equating to more than 530 tonnes of CO₂e.
As part of the current PSS water and waste water framework, we’ve developed a social value programme designed to deliver community benefits, support the Fair Work agenda and generate environmental efficiencies.
We’re delighted to have published our 2024/25PSS Impact Report which captures just some of the highlights that we’ve achieved over the past year, supporting the public sector in Scotland to deliver tangible social value to local communities and society as a whole.
Thank you to those of you who applied to our 2025/26 Water Efficiency Fund. Applications closed on Friday, 30 May and we're delighted to have received an abundance of exceptional applications showcasing diverse and impactful water efficiency initiatives from within your organisations. The evaluation process has been taking place throughout June and we’ll be in touch to confirm the successful applicants at the end of June.
Supporting Young Careers
We're delighted that our next group of Career Ready students are startingtheir four-week work placement with us on Monday, 23 June. This year we have six students joining us and we’ve planned an exciting programme for them, which includes skills sessions, project work, 1-2-1 CV and personal statement support, opportunities to meet colleagues from across the business and support to deliver their final presentation at the end of their placement. We'll let you know how they got on in our September newsletter.
Smart solutions to help you save
Our expert Solutions team is here to help you achieve your financial and environmental savings goals with cutting-edge technology tailored just for you.
We've recently launched a new webpage showcasing all of the proactive solutions available to you including automated meter reading, Power BI reporting, emergency planning and more. To find out more, click the button below and if you'd like to discuss more about the solutions we can offer you, please get in touch with your Account Manager who will be happy to help.
This new financial year, we’ll be hosting new webinars, which you’ll be invited to, every quarter. Our latest webinar, which took place during June, explored Intelligent Water Management – benchmark reporting. If you were unable to attend, you can view a recording of this webinar and all of our previous webinars in the 'Useful Resources Library'. Please use the button below and go to the 'Videos' drop down menu.
The Water Efficiency Fund – exploring everything about our annual Water Efficiency Fund, including the benefits and a recent case study.
We’ll be in touch with an invite to our upcoming PSS webinar soon and we hope to see you there.
Our annual Sustainability Report
Since we launched our vision to Make a Positive Difference (MAPD) in 2019, we’ve introduced over 35 new initiatives to support our ambitions and our latest Sustainability Report showcases the key activities we've delivered over the past year to support our vision to make a positive difference to our customers, our people, the environment and local communities.
It's important that we're able to take a meter reading at each of your sites to ensure we can provide accurate billing.
We're aware of a number of PSSsites where our meter reading partners are unable to access the premises and/or the water meter therefore, the meter has been unread for a significant period of time. This is particularly common with vacant sites.
It's really important that we can obtain a meter reading for every site, especially ahead of the Scottish Water smart meter roll-out and we'd appreciate your help. To allow us to obtain a meter reading, please:
ensure the contact details we hold for your sites are up to date so we can get in touch with the relevant person to gain access, and/or
submit your own meter reading if you can safetly gain access to any meters which have not been read for some time.
You can update your details and submit a reading on My Business Stream or by contacting your Account Manager directly, who will be happy to help.
We’re delighted to have recently launched our brand new LinkedIn newsletter – frequently sharing simple, effective ways to help you cut your water use, lower costs and boost sustainability, and keep up to date with the latest industry news. To sign up and join our mailing list – click the button below.
If you have any questions about your account, please speak to your Account Manager or Case Owner. You can also call us or send an email using the buttons below.
